| |
Bring computer applications to the telephone
|
|
Softphone technology is a powerful tool, but in many organizations broad deployment has been rejected because it was seen as a replacement for the desk phone. In reality, softphone technology complements the desk phone in addition to enabling mobile workers.
The softphone has now evolved to a more robust Unified Communications client. From a voice perspective, it makes it very easy to access the many features available on Communication Manager for increased customer service, collaboration, administrator/manager interactions, security, and productivity.
It is simple to manage multiple calls simultaneously including bridged lines. It provides access to presence, directories, communication logs, and applications such as voice mail, conferencing, and video … all behind a simple point-and-click interface.
For IT departments that don’t want to manage additional desktop software, they can deploy it in a web-based model to make it securely available to all employees from anywhere they have an intra- or internet connection. Voice via Communication Manager can be integrated into Microsoft Office Communicator, IBM Lotus Sametime, and Jabber instant messaging clients.
This extends click-to-call and telephony presence into instant messaging, email, and collaboration applications. The Avaya Unified Communications Standard Edition includes Avaya one-X® Portal and Avaya one-X® Communicator, and can be used equally by those that are working remotely and by those that are working in the office.
The UC Standard Edition includes integrations to Microsoft Office Communications Server and IBM Lotus Sametime..
|
|
