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INTEGRATED VOICE RESPONSE SOLUTIONS Providing a full Interactive Voice Response (IVR) System |
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Where can Small and Medium Enterprises (SMEs) find an IVR solution with high-end functionality – at a price consistent with the SME sector?
An Innovator-level member in the Avaya Developer Connection program, Dynamic Communications provides a flexible and cost-effective full IVR system designed to work with AvayaTM IP Office. Avaya IP Office is an all-in-one solution specially designed to meet the communications challenges facing small and medium sized businesses.
Fluency Communicator allows customers to utilize high-end IVR with full speech recognition and Text-to-Speech at a price consistent with SME customer expectations. The IVR can integrate with any Open Database Connectivity (ODBC) compliant database. Via its simple drag and drop graphical user interface (GUI) toll, the IVR allows customers to create any script or call flow to ensure that vertical market applications can be created easily.
Features include:
- IVR with full database integration
- ODBC
- E-mail
- Voice generation
- Full text-to-speech
- Flexible dialogue design tool, allowing Avaya partners to create vertical solutions quickly and efficiently
- Live IVR reporting
- Historical report sets
- Automated voice dial out capability.
In addition, the Fluency Communicator vertical market software option adds real value to the Avaya IP Office. It allows resellers to penetrate these strategic vertical markets, particularly in the Education segment, where it provides a pupil absentee automated dial out and parent grade information line.
Benefits
The solution:
Allows customers to access information 24x7 using Text-to-Speech
Frees up sales representatives to handle new orders instead of answering post sales questions
Frees up technical support people so they can provide faster service to priority customers
Notifies parents of unauthorized student absentees
Notifies customers of low stock items automatically via E-mail or by using Text-to-Speech
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System Requirements |
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The solution requires:
- Avaya IP Office with T1 interface
- MultiVantageTM Software with T1 interface
- ODBC access to vertical market database application
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