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  IP TELEPHONY Bring Telephony to the PC
  Softphone technology is a powerful tool, but in many organizations broad deployment has been rejected because it was seen as a replacement for the desk phone. In reality, softphone technology complements the desk phone in addition to enabling mobile workers. The softphone has now evolved to a more robust Unified Communications client. From a voice perspective, it makes it very easy to access the many features available on Communication Manager for increased customer service, collaboration, administrator/manager interactions, security, and productivity. It is simple to manage multiple calls simultaneously including bridged lines. It provides access to presence, directories, communication logs, and applications such as voice mail, conferencing, and video … all behind a simple point-and-click interface. For IT departments that don’t want to manage additional desktop software, they can deploy it in a web-based model to make it securely available to all employees from anywhere they have an intra- or internet connection. Voice via Communication Manager can be integrated into Microsoft Office Communicator, IBM Lotus Sametime, and Jabber instant messaging clients. This extends click-to-call and telephony presence into instant messaging, email, and collaboration applications. The Avaya Unified Communications Standard Edition includes Avaya one-X® Portal and Avaya one-X® Communicator, and can be used equally by those that are working remotely and by those that are working in the office. The UC Standard Edition includes integrations to Microsoft Office Communications Server and IBM Lotus Sametime..  


  Bring computer applications to the telephone  
 

When developing a Unified Communications strategy, do not overlook the importance of the business telephone. Whether the phone is on the desk or connected via VPN software from the home office, the business phone is a persistent "always-on" device that provides access to business applications and information. This might meet the needs for special communication applications, or address those situations where a computer is not available or turned on. Applications examples include:

  • Business Dashboard providing real time updates on key performance indicators that are always available at the user’s fingertips
  • Obtain information from the intra- or internet including RSS feeds
  • Access email, calendar, and contacts
  • Appointment pop-up reminders that allow you to place the associated call with a single button
  • Utilize specialized vertical applications such as:
      • Room service menus in a hospitality scenario
      Class attendance rosters for K-12 education
      Contacting the surgeon on call for health care
      Accessing live stock feeds, currency rates, and the latest financial news in financial services or general business

  
 
 
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